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Refunds, Terms and Conditions

We glide rain or shine! Ponchos are provided when it rains. In the event of extreme, inclement weather, as predicted by the National Weather Forecast Service, rain checks or rescheduling options are available. We require a minimum of 36 hours advance notice, of your tour’s departure time, for all cancellations and rescheduling (unless canceled by ACGT).

Any tour that is canceled less than 36 hours prior to scheduled departure time is non-refundable and non-transferable. All cancellations must be made either in person or with a customer service representative over the phone. E-mails and voice messages will not be accepted. All cancellations are subject to an 8% processing cancellation fee (unless canceled by ACGT). All contracted private and group tours please defer to your contract for your agreed terms and conditions.

Tours must depart at their scheduled departure time. Guests who do not arrive at least 15 minutes before the scheduled departure time will not be able to participate and forfeit their payment.

Those persons who are under the influence of drugs or alcohol are not permitted to participate and a refund will not be issued. All participants must be at least 12 years old, WEIGHT MORE THEN 100 LBS and less than 260 LBS in accordance with manufacturer recommendations. An adult must accompany anyone under the age of 18 years old. Participants must be able to stand for extended periods of time. All participants must be able to ascend a flight of stairs without assistance. Pregnant women are prohibited from participating in this activity.

Any reservation of 6 or more will be charged a gratuity of 15% upon arrival. Any group of 8 or more that desires to glide together is considered a private tour and is subject to a private tour service charge and gratuity. Please refer to all FAQ's for further stipulations and recommendations.

In the event of park festivals or races, construction, and the like, tours will be adjusted for safety and quality.

We do require all participants sign waivers and release forms absolving ACGT, LLC, all employees of ACGT from any and all litigant and responsibility for any and all injury or damages as you glide at their own risk. Those who refuse to completely fill and sign a release form will not be able to participate and will not be granted a refund. We do provide training and practice.

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Absolutely Chicago Segway Tours LLC is committed to protecting the privacy and security of visitors to our website. Outlined below is our online privacy policy for information collected through our website and email lists.

Resale or disclosure of information to third parties:
We do not share or otherwise disclose any personal information, including your name, address or email addresses with other organizations. Only ACST''s staff and our authorized agents have access to personally identifiable information provided by visitors to our site.

Security:
We use industry-standard encryption technologies when transferring and receiving financial data from our site. In addition, we have appropriate security measures in place in our physical facilities to protect against the loss or misuse of information at our site that we have collected from you.

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Parking Directions

Parking is available at the Millenium Garages via the East Monroe St. entrance, located at 5 S. Columbus Drive.

From the South, enter the garage on the right side of S. Columbus. Take the immediate left upon entering the garage. Proceed through the gate, and follow the Orange Segway Tour signs. MAKE SURE TO PARK AS FAR NORTH AS POSSIBLE. Follow signs for the "Randolph Street Pedestrian Exit" to the elevators. Take the elevators to the ground level and then walk two blocks east on Randolph St. Do NOT stop at the McDonald's bike center, we are one block further east. Look for the ORANGE signs!

From the North, enter the garage on the right side of S. Columbus. Take an imediate right upon entering the garage. Proceed through the gate, and follow the Orange Segway Tour signs. MAKE SURE TO PARK AS FAR NORTH AS POSSIBLE. Follow signs for the "Randolph Street Pedestrian Exit" to the elevators. Take the elevators to the ground level and then walk two blocks east on Randolph St. Do NOT stop at the McDonald's bike center, we are one block further east. Look for the ORANGE signs!

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Walking Directions

Walking Directions: We are located 3 blocks east of Michigan Avenue on the south side of East Randolph Street in the lower level of the short building which is built into the hill on the North end of Grant Park. 337 East Randolph Street. Look for our orange Absolutely Chicago Segway Tours signs.

Chicago Haunted Tour

If you are looking for fun things to do in Chicago at night, why not try one of our Chicago haunted ghost tours? Join Absolutely Chicago Segway Tours on this haunted segway tour of Chicago where we share Chicago's history of death, disasters, murder, infamous gangsters, and ghostly tails.

You will glide around the streets of downtown Chicago, escorted by one of our segway tour guides. Eerily, we creep through the shadows and darkness to hear some of Chicago's true ghost stories and view the site where some of Chicago's most appalling disasters took place.

We begin this Haunted Segway Tour of Chicago at our location, and glide our segways through the dark paths of the park. We make a stop at Buckingham fountain to view it in all its light filled glory, situated between Lake Michigan and Michigan Avenue. Here your guide will share stories of Al Capone's haunted yacht, and the famous Chicago gangster's affiliation with a notorious Michigan Avenue hotel, allegedly the most haunted hotel in the city. You will learn about the creepy things that have happened in the hotel, such as a number of unexplainable deaths and the self playing piano in the grand ballroom.

After we explore the park, this guided ghost tour of Chicago will continue through the dark streets of downtown Chicago to Death Alley, the site of the Iroquois theatre fire where over 600 Chicagoans' perished in a single day. You'll feel how noticeably cooler it is in this creepy alley. We will then glide along the Chicago River to view the site of the Eastland Disaster, the worst maritime disaster in the Chicago history that claimed the lives of 800 people in 1915. Perhaps you will hear the splashing of the water if you have a good ear. Our Chicago segways will then glide us along the River Walk to see the former site of Fort Dearborn, and learn about the haunting surrounding the Fort Dearborn Massacre.

This haunted tour of Chicago is a fun thing to do in Chicago in a creepy sort of way!

Maps and Directions

Google map of Directions to Absolutely Chicago Segway© Tours
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